Service Centre Information

This information is intended to assist you in helping to evaluate whether your FUJIFILM product requires service by the FUJIFILM Service Centre, and if so, provides you with the steps you need to take to return it to us.

Trouble Shooting

If you believe that the product has a fault, please check the following:

Trouble Shooting Possible Causes Solutions
No Power
  • The batteries have run out
  • The batteries were loaded incorrectly
  • Load new or fully charged batteries
  • Load batteries in the correct direction
Batteries run out quickly
  • You are using the camera in extremely cold conditions
  • The terminals are soiled
  • The rechargeable batteries run out quickly
  • Put the batteries in a warm place to heat them and then load them into the camera
  • Wipe the battery terminals with a clean, dry cloth
  • Fully charge batteries. Purchase new rechargeable batteries. For AA-size, minimum of 2100mAh recommended
Can't use the flash
  • The flash has not popped up (where applicable)
  • The flash is set to Suppressed Flash mode
  • Check flash has been released (where applicable)
  • Set the flash mode to Auto
The image is blurred
  • The lens is dirty
  • The photographed subject was too dark
  • You photographed scenery with Macro mode selected
  • You took a close-up shot without selected Macro mode
  • You are shooting a subject that is not suited to autofocusing
  • Clean the lens with a soft cloth
  • Try standing approx. 2m from your subject to take the picture or using flash
  • Cancel Macro mode
  • Select Macro mode
  • Use AF/AE lock to take the picture
  • If you see the camera shake icon appear on LCD, engage flash
There is a speckling on the image
  • The shot was taken with a slow shutter speed in a high-temperature environment
  • This is a characteristic of CCD's and does not indicate a camera fault

Contact the FUJIFILM Digital Help Desk

For further assistance on possible problems and solutions, we recommend contacting a Digital Help Desk representative who may be able to assist.

Toll Free Phone Number: 1800 226 355

FUJIFILM Australia Service Centre Procedure

If you believe your product does have a fault, it will need to be assessed by our Technicians at our Service Centre located in Brookvale, Sydney. We unfortunately do not provide quotes or estimates until one of our Technicians has inspected your product.

Please print out and complete the Service Centre Lodgement Form. Please send the lodgement form along with your product ensuring it is secure and packed well so that it does not move around in transit.

Make sure to fully describe the problem or fault you are experiencing, including image files if you think that will help identify the issue. You should also include any accessories which may be related to the issue. For example, if you suspect your product has a power issue, ensure you include the batteries you are using and associated power charger in the box along with your product. Please make a list of all items that you are sending to our Service Centre as each item is recorded.

If you are making a warranty claim, you will need to provide your proof of purchase either as an itemised receipt or tax invoice. Photocopies of either of these documents are acceptable. Please note the terms of the warranty are strict.

Quotes are free and if you do not wish to proceed with the repair we will return your product within Australia free of charge. Repair costs generally start from $128 ex GST plus parts. Once your product has been received and booked into our system, you will receive acknowledgement providing you with a Job Reference Number.

You should send your product via Registered Mail or Australia Post Express to:

FUJIFILM Australia Service Centre
PO BOX 6368
Frenchs Forest NSW 2086

If your product has a serial number, please keep a record as this can be helpful if you call our Customer Support Centre on 1800 226 355 to check on your job status. Serial numbers are normally found on the bottom of your camera or side of your lens.

Our turnaround time is generally 3-4 weeks, depending on parts availability.