This information is intended to assist you in helping to evaluate whether your FUJIFILM product requires service by the FUJIFILM Service Centre, and if so, provides you with the steps you need to take to return it to us.
If you believe that the product has a fault, please check the following:
|Trouble Shooting||Possible Causes||Solutions|
|Batteries run out quickly||
|Can't use the flash||
|The image is blurred||
|There is a speckling on the image||
For further assistance on possible problems and solutions, we recommend contacting a Digital Help Desk representative who may be able to assist.
If you believe your product does have a fault, it will need to be assessed by our Technicians at our Service Centre located in Brookvale, Sydney. We unfortunately do not provide quotes or estimates until one of our Technicians has inspected your product.
Please print out and complete the Service Centre Lodgement Form. Please send the lodgement form along with your product ensuring it is secure and packed well so that it does not move around in transit.
Make sure to fully describe the problem or fault you are experiencing, including image files if you think that will help identify the issue. You should also include any accessories which may be related to the issue. For example, if you suspect your product has a power issue, ensure you include the batteries you are using and associated power charger in the box along with your product. Please make a list of all items that you are sending to our Service Centre as each item is recorded.
If you are making a warranty claim, you will need to provide your proof of purchase either as an itemised receipt or tax invoice. Photocopies of either of these documents are acceptable. Please note the terms of the warranty are strict.
Quotes are free and if you do not wish to proceed with the repair we will return your product within Australia free of charge. Repair costs generally start from $128 ex GST plus parts. Once your product has been received and booked into our system, you will receive acknowledgement providing you with a Job Reference Number.
You should send your product via Registered Mail or Australia Post Express to:
FUJIFILM Australia Service Centre
PO BOX 6368
Frenchs Forest NSW 2086
If your product has a serial number, please keep a record as this can be helpful if you call our Customer Support Centre on 1800 226 355 to check on your job status. Serial numbers are normally found on the bottom of your camera or side of your lens.
Our turnaround time is generally 3-4 weeks, depending on parts availability.